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Your claim may be completely approved or approved in part.Before processing lost mail claims, USPS will first perform a Missing Mail Search.Claims for damaged items are usually processed more quickly than lost mail claims.Claim processing times depend on whether an item is damaged or lost.You can also check Claim History in your account for updates. USPS usually sends claims decisions within 5-10 days.

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USPS Accounting Services determines whether to pay a claim in full or in part, or to deny a claim. You may be asked to take the entire package to your local Post Office™ facility for inspection.Do not reship items that were not damaged.

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Do not throw out damaged items, even after you photograph them.

Save the original packaging and everything in the package until your claim is settled.

For damaged claims, you’ll also need to provide an estimate of the repair costs from a reputable dealer. Photos that clearly show the extent of damage will help with your case.

Printouts of the online transaction identifying the purchaser and seller, price paid, date of transaction, description of item purchased, and assurance that the transaction status is completed.

Receipt of costs incurred for reconstruction of non-negotiable documents.

Statement of value and/or estimates of repair costs from a reputable dealer.

Any of these can be used to show proof of value: Proof of value is the cost or value of an item when it was mailed. If your uninsured mail is missing or delayed you may request a Missing Mail Search. NOTE: USPS may not legally pay compensation for uninsured lost or damaged articles.

Printed electronic online label record or computer printout from the application used to print the label and purchase the insurance.

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Outer packaging showing the names and addresses of the sender and the addressee and the proper label showing that the article was sent insured.Original mailing receipt issued at the time of mailing.Evidence of Insurance PurchasedĪny of these items show evidence of insurance: Tracking and label numbers are between 13 and 34 characters. The tracking or label number is found on your online label record, package label, mailing receipt, or sales receipt.